How can I maintain my membership status?
You can maintain your membership status with monthly expenditure. Do note that if your expenditure within the preceding 6 months is not maintained at the requisite level for Gold and Premium, your status will return to Silver membership status.
How can I upgrade my membership status?
Your membership status will be upgraded based on your expenditure within a 6 months period. You will attain Gold member status when you spend up to $1000 and above within 6 months, and Premium member status when you spend up to $3000 and above within 6 months. Orders must be completed (first and second payments must be paid) to achieve next tier service fees discount.
What are the differences between Silver, Gold and Premium membership statuses?
Silver membership status customers pay 100% service fees
Gold membership status customers pay 75% service fees
Premium membership status customers pay only 50% service fees
What can I do with my coupons?
You can use SGshop coupons to offset your 2nd payment partially (SGshop service fees). Do note that coupons expire one month from date of issue and they cannot be used to offset your 1st payment (cost of products and China Express charges).
How can I redeem my coupons?
To redeem your coupons, proceed to My Account, and select “Exchange Coupons”. Your coupons will be valid one month from date of issue. To view your coupons, you can proceed to My Wallet > SGshop Coupons.
Is there an expiry date for membership points?
No, there is no expiry date for membership points.
What can I do with my membership points?
Membership points can be used for redemption of coupons. You can use SGshop coupons to offset your 2nd payment partially (i.e. cost of SGshop service fees).
How can I accumulate membership points?
Membership points can be accumulated when you log in daily. Every transaction entitles you to membership points equivalent to the amount spent. Points will be rewarded after you have collected and confirmed receipt of your parcel.
How do I become a member?
You are automatically part of our SGshop membership programme as soon as you sign up for an account with us. Our membership comprises of 3 tiers: Silver , Gold and Premium membership status.
What is SGshop Membership programme?
We want to make every shopping experience a rewarding one. Unveiling SGshop Membership programme, our specially curated rewards system for SGshop members! Members are entitled up to 50% lower service fees. Log in daily and redeem points with every purchase to exchange them for coupons. We also host special promotions from time to time to give away cash rebates (SGrewards) that can be used on your next purchase. Stay tuned to our upcoming promotions by liking and following us on Facebook.
