After the seller send out my purchased, can I cancel the order and request for refund?
If your order is purchased and the seller already send out the item towards our China warehouse, the cancellation subject to the seller agree. If the seller agree to cancel the order, customer need to bear for the return China domestic shipping fee back and forth between the seller and our China warehouse, as well as the risk of damage during the shipping process. If seller not agree to cancel the order, we're not able to refund the amount of the items and customer need to pay for the second payment in order to ship the items in Singapore OR customer may request to cancel the order WITHOUT any refund.
What should I do if I received a damaged item?
Do contact our Customer Care team with photos of the damaged item, packaging, detailed information (such as parcel number, order ID, description) within 3 working days from the date that you received the parcel. Our Customer Care team will attend to your enquiry and reply within 3 working days.
Can I request for exchange or refund if the item does not fit me?
Yes, you may do so but it will be subject to the seller's approval. Exchange and refund requests are solely dependent on respective seller’s exchange policies. You can contact us for exchange or refund requests, we will negotiate with the seller on your behalf. Do note that you may need to cover the costs incurred for the exchange as well as any administrative fees charged by the seller.
Can I get a refund from the seller if the product has quality or functionality issues?
Refund requests are solely dependent on respective seller’s refund policies. We are unable to provide any type of guarantee in relation to this as SGshop only provides logistic services for your purchases.
Each
seller has their own set of refund policies, depending on the product issue
reviewed on a case by case basis. We can assist you to negotiate with the
seller for a solution that is acceptable to both parties after receiving your
feedback on the issue with supporting photos and description. We seek your
kindest understanding as we are not affiliated with the sellers and have no
rights over their refund policies.
If I want to exchange or return items, can you send it back to the seller for me?
Yes, we can act on your behalf to facilitate any exchanges and returns you would like to make. Do contact our friendly Customer Care team for further after-sale assistance. We will get back to you within 3 working days.
